At Assetparlor, customer satisfaction is a core priority. This Refund Policy outlines the terms governing purchases made on www.assetparlor.com. Please review these terms carefully prior to placing an order.

1. Digital Goods & Nature of Products

All items offered on www.assetparlor.com are non-tangible digital assets supplied electronically via instant download or automated email delivery. Due to the immediate downloadable nature of digital media, traditional physical returns and standard product exchanges are inherently not applicable.

2. Statutory Right of Withdrawal (EU/UK & International Consumers)

In accordance with consumer protection regulations, including European Union Directive 2011/83/EU on Consumer Rights and UK consumer legislation, statutory regulations generally permit a 14-day right of withdrawal for online purchases.

However, for digital content that is not supplied on a tangible medium:

Immediate Fulfillment Waiver: By initiating the digital purchase and requesting immediate delivery/access to the downloadable assets, you expressly request and agree that performance of the contract begins instantly upon completion of payment.

Loss of Withdrawal Right: You acknowledge that once the digital access link or downloadable file has been made available, your statutory 14-day right of withdrawal is waived in accordance with applicable consumer law regulations.

3. Refund Eligibility & Exceptions

While sales of instant digital downloads are generally non-refundable once access is provided, Assetparlor provides remedies in specific, verified circumstances:

Eligible Refund Circumstances
A refund or resolution will be considered under the following specific conditions:

Un-downloaded Orders: The order was completed, but the digital files were never downloaded or accessed, as verified by automated system logs, and a refund request is submitted within 14 days of purchase.

Technical Defects & Incurable Errors: The downloaded digital file is corrupt, incomplete, or technically defective, preventing reasonable usage, and our customer support team is unable to provide a functional replacement or correction within 7 calendar business days of notification.

Duplicate Purchases: The identical item was mistakenly purchased twice within a single 24-hour period under the same user account or email address. In such instances, one of the duplicate transactions will be refunded in full.

Non-Eligible Refund Circumstances
Refund requests will not be processed under the following conditions:

Change of mind or absence of requirement after successful downloading or access.

Incompatibility with third-party software, hardware, or applications not explicitly specified in the product specification documentation.

Inability or lack of technical proficiency to open or edit standard file formats provided in the order package.

4. Refund Request Procedure

To request a refund or report a technical issue with a digital asset, please follow the steps below:

Send an email to our formal customer support address at order@assetparlor.com.

Include your original order reference number, purchase date, and full name used during checkout.

Provide a clear description of the technical defect or issue, accompanied by relevant screenshots or error logs where applicable.

Our support team reviews requests individually and aims to respond within 48 hours.

5. Resolution & Processing

Upon approval of a legitimate refund claim:

Refunds are issued directly to the original payment method utilized during checkout.

Credit card or banking institution processing times may vary. Approved funds typically reflect in your account within 5 to 10 business days, depending on your card issuer or financial organization.

Upon processing a refund, all licenses associated with the specified digital item are revoked immediately, and you must cease all use and delete any local copies of the files.

6. Merchant Details & Support Contact

For all queries, technical support requests, or invoice inquiries, please contact Assetparlor directly:

Brand Name: Assetparlor

Official Website: www.assetparlor.com

Contact Email: order@assetparlor.com

Contact Telephone: +65 87512200

Registered Office Address: 540, SIMS AVENUE, #03-05, SIMS AVENUE CENTRE, 387603, Singapore